QUALITY OF PRIMARY HEALTHCARE SERVICES IN THE AGE OF THE INTERNET - MAGDALENA SOBOŃ

In today's world, where access to information is almost unlimited thanks to the Internet, more and more patients are using the web as a source of knowledge about health. The book "Quality of primary healthcare services in the age of the Internet" by Magdalena Soboń is an attempt to understand how this phenomenon affects the satisfaction of patients using primary healthcare (POZ). The author analyzes how access to online information shapes patients' expectations and how it affects their perception of the quality of services provided.

• The impact of the Internet on the satisfaction of POZ patients
• Assessment of the quality of healthcare services in the context of access to online information
• Studies of beneficiaries using and not using the Internet
• Analysis of the dimensions of the quality of POZ services
• Relationships between Internet use and patient satisfaction
• Proposal for assessing the satisfaction of POZ patients

This monograph is a valuable source of knowledge for healthcare professionals, in particular POZ doctors and people managing medical facilities. Medical students and students of health-related fields will also find a lot of interesting information here. In addition, scientists dealing with the economics of healthcare will certainly appreciate the in-depth analysis of the impact of the Internet on the healthcare system.

The book presents the results of studies of beneficiaries who use the Internet to obtain information about health, and those who do not. The author analyzes the individual dimensions of the quality of POZ services, such as expected, received and perceived quality, in order to understand how they affect the level of patient satisfaction. The compilation of data on satisfaction with using the web before visiting a doctor and the frequency of using the Internet for information purposes allows to determine the relationships between these variables.

The Scientific Publishing House of the University of Szczecin is giving readers a publication that will certainly contribute to a better understanding of the role of the Internet in shaping healthcare. This book is not only an analysis of the current state, but also a proposal for specific solutions that can improve the quality of POZ healthcare services in the age of digitization. The 171x247 mm format, paperback cover and 241 pages guarantee a solid dose of knowledge in an accessible form.

This monograph is addressed to a wide audience interested in the issue of the impact of technology on healthcare. Its interdisciplinary nature makes it valuable for both practitioners and theorists dealing with this topic. This book will certainly contribute to the development of knowledge about the role of the Internet in shaping healthcare and to improving the quality of services provided to POZ patients.