EMPLOYEE COMPETENCIES AND CUSTOMER SATISFACTION - MONIKA RUTA-KUJAWA

Discover a fascinating analysis of the impact of employee competencies on customer satisfaction in the shared services sector. This book is not just a collection of theories, but above all a practical tool for managers and HR specialists who want to understand and improve customer relationships. Immerse yourself in the world of research and analysis that will help you build a strong team and increase customer loyalty.

• In-depth analysis of customer satisfaction
• Literature review on shared service centers
• Detailed discussion of employee competencies
• Research methodology and data analysis
• Practical recommendations for competency development
• Concept for the development of employee competencies
• Conclusions from the conducted studies

Monika Ruta-Kujawa's book is a comprehensive study that combines theory and practice. The author, based on solid research, presents key issues related to customer satisfaction and employee competencies. This publication is particularly valuable for people involved in the shared services sector, where customer relationships play a key role. You will find here both definitions of key concepts, as well as a review of the literature and an analysis of studies on competency development.

The book also includes a detailed description of the research methodology that was used to obtain empirical data. The author presents methods for analyzing research material, including the Atlas.ti system. Thanks to this, you can understand how the research was conducted and what conclusions were drawn from it. This is valuable knowledge for anyone who wants to conduct their own research in the area of human resources management and customer satisfaction.

The book also contains practical recommendations for the development of competencies of employees of the shared services center. The author proposes a concept that includes specific actions to increase customer satisfaction. This is not just theory, but above all practical tips that you can implement in your organization. Thanks to this, you will increase customer loyalty and build a strong team that will be able to meet the requirements of the market.

The publication of the Scientific Publishing House of the University of Szczecin is a must-read for anyone who wants to understand how employee competencies affect customer satisfaction. It is not just a book, but above all a tool that will help you build a strong and competitive organization. Invest in knowledge and see how your company develops thanks to satisfied customers and competent employees.