GUEST SERVICE IN A HOSPITALITY FACILITY. PART 2

Discover the secrets of professional guest service in hospitality! This handbook is an invaluable source of knowledge for students and practitioners who want to improve their skills in the industry. Get comprehensive preparation for working in the dynamic world of hospitality and provide unforgettable experiences for your guests.

• Up-to-date knowledge in accordance with the curriculum
• Effective assimilation thanks to photos, drawings and tables
• Practical application of theoretical knowledge
• Preparation for the HGT.03 qualification
• Knowledge for hotel technicians and hotel service staff

The "Guest service in a hospitality facility" handbook is a comprehensive study that prepares students for the profession of hotel technician and hotel service employee. The publication was prepared in accordance with the current curriculum for vocational education, taking into account the Regulation of the Minister of National Education of February 15, 2019 on the general goals and tasks of vocational education and the classification of vocational education professions. The handbook takes into account the learning outcomes and criteria for their verification for the HGT.03 qualification. Guest service in a hospitality facility.

This publication covers a wide range of issues, from occupational safety and hygiene, through the basics of hotel management, maintaining cleanliness and order, preparing and serving breakfast, organizing additional services, to personal and social competences. As a result, students acquire comprehensive knowledge and skills necessary for professional guest service. The substantive content of the handbook has been enriched with numerous photos, drawings and tables, which allows for quick and effective assimilation of the material. The theoretical knowledge was supported by numerous examples, indicating various ways of its practical application.

This handbook is not only a source of theoretical knowledge, but also a practical guide that helps students understand the specifics of working in the hospitality industry. Thanks to it, students acquire the skills necessary to serve guests at the highest level, ensuring them a comfortable and unforgettable stay. This publication is especially recommended to students of schools educating hotel technicians and hotel service employees, as well as people working in hotel companies who want to improve their qualifications and improve their professional skills.

Format-AB is a publishing house with many years of experience in publishing textbooks and educational materials for various industries. Their publications are characterized by high substantive quality, topicality and a practical approach to the topic. Thanks to this, students and specialists can benefit from reliable knowledge that is essential for success in their field. By choosing Format-AB textbooks, you invest in your future and professional development.