GUEST SERVICE IN A HOTEL FACILITY PART 1

Discover the secrets of professional guest service in hotel facilities! This book is an invaluable source of knowledge for both hotel school students and people working in the industry. Learn proven methods and techniques that will allow you to provide guests with unforgettable experiences and a high level of satisfaction.

• Complete guide for hotel technicians and hotel service employees
• Compliance with the current curriculum for training in the profession
• Detailed discussion of the HGT.03 qualification. Guest service in a hotel facility
• Practical examples and tips on how to apply knowledge in real situations
• Rich illustrations, photos, drawings and tables to facilitate learning the material

The "Guest service in a hotel facility" manual is a comprehensive study that covers all aspects related to guest service in hotels and other accommodation facilities. Thanks to it, you will gain knowledge about safety and hygiene at work, the basics of hotel management, maintaining cleanliness and order, preparing and serving breakfast, and organizing additional services. You will also learn how to develop personal and social competences, which are essential in working with guests.

The book contains numerous examples and case studies that will help you understand how to effectively cope with various situations. You will also find practical tips on communicating with guests, solving problems and building positive relationships. Thanks to this, you will be able to provide guests with high-quality services and make their stay at the facility unforgettable.

This publication is also an excellent source of knowledge for people working in hotel companies who want to improve their qualifications and improve their professional skills. Thanks to it, you will learn about the latest trends and standards in the hotel industry and learn how to implement them in practice. Regardless of whether you are a student or an experienced employee, this book will help you achieve success in the hotelier profession.

The manual also contains chapters devoted to topics such as work organization at the reception, reservation management, telephone service, handling complaints and taking care of the facility's image. You will also find information on legal regulations regarding the provision of hotel services and quality standards applicable in the industry. Thanks to this, you will be comprehensively prepared to work in a hotel and will be able to meet all challenges.