RECEPTION ACTIVITIES IN THE HOTEL INDUSTRY. TEXTBOOK FOR HOTEL MANAGEMENT TECHNICIAN. VOLUME III PART 1

Discover a comprehensive textbook that takes you behind the scenes of the hotel industry. Ideal for students of upper secondary schools studying to become hotel management technicians. Learn the secrets of planning and implementing services at the reception, gaining practical knowledge and skills.

• Detailed discussion of the organizational chart of a hotel.
• The role of the reception in the operation of a hotel facility.
• Workplace safety at the reception - key aspects.
• Ethics and work culture, essential in dealing with guests.
• Communication rules with guests - effective techniques.
• Organization of work of the ground service - practical tips.
• Procedures for handling guests by ground service staff.

This manual, created by experienced professionals, is an invaluable source of knowledge for aspiring hotel management technicians. Thanks to numerous examples, exercises and illustrations, learning becomes a pleasure and brings measurable results. By delving into the content of the book, you will learn the secrets of effective organization of reception work, learn how to ensure your safety and that of your guests, and how to build positive relationships with customers. This is the key to success in the dynamic world of hospitality. The book discusses issues such as the organizational chart of a hotel, the role of the reception, workplace safety at the reception, ethics and work culture, rules of communication with guests, the organization of work of the ground service and procedures for handling guests by the employees of the ground service.

The manual implements the content of the new core curriculum, providing up-to-date and comprehensive knowledge in the field of qualification T.11 (Planning and implementation of services at the reception). This ensures that the skills acquired meet the requirements of the labor market and allow the efficient execution of professional tasks. The theoretical content is supported by numerous examples and illustrations, which facilitate understanding of the topics discussed and allow the practical application of the knowledge gained. Whether you are just starting your adventure with the hotel industry or want to expand your existing skills, this manual will be an invaluable support for you.

WSiP Publishing House, known for its commitment to high-quality educational materials, puts in your hands a manual that will meet the expectations of even the most demanding students and teachers. With it, you will acquire a solid theoretical and practical basis that will allow you to effectively perform professional tasks and achieve success in the hotel industry. Don't wait, reach for this textbook and become an expert in the field of hotel reception activities!