SMART CONSUMER. CONSUMER SATISFACTION IN THE REVERSE LOGISTICS MANAGEMENT SYSTEM IN MUNICIPAL WASTE MANAGEMENT

The monograph "Smart Consumer" is a comprehensive look at the issues related to reverse logistics in municipal waste management in Poland. It is the second part of a three-volume series that analyzes the perspectives of various stakeholders: local governments, residents and enterprises operating in the waste management system. This publication focuses on the role and satisfaction of consumers in this process.

• Analysis of the perspective of residents of municipalities as key participants in the system.
• Determination of the importance of elements of the waste management system in the opinion of residents.
• Assessment of the degree of implementation of the system in the analyzed local government units.
• Comprehensive look at reverse logistics in the context of municipal waste management.
• Use of research results to optimize the system and improve the satisfaction of residents.
• Support for local governments in making decisions regarding waste management.

The first volume of the series, entitled "Smart City. Innovative system of reverse logistics management in municipal waste management", focused on the perspective of local government units. This monograph, the second volume, focuses on the residents of municipalities, analyzing their perception and assessment of the waste management system. The authors examine how residents assess the importance of individual elements of the system and the degree of their implementation in their municipalities. The third volume of the series, which is currently being finalized, will be devoted to logistics companies operating in the system.

The aim of the presented research is to determine what factors influence the satisfaction of residents as customers and co-creators of waste management processes. The authors analyze how residents perceive the effectiveness of the system, its impact on the environment and the comfort of life. The research results can be used to optimize the waste management system, improve communication with residents and increase their involvement in the process.

The monograph is a valuable source of knowledge for local governments, enterprises and all those interested in the issues of municipal waste management and reverse logistics. The presented analyzes and conclusions can contribute to the creation of more effective and sustainable waste management systems that take into account the needs and expectations of residents.

The publishing house of Maria Curie-Skłodowska University in Lublin presents this publication as an important contribution to the development of knowledge about municipal waste management in Poland. The "Smart City" series is a unique collection of theoretical and empirical analyzes on the publishing market, covering the system of municipal waste management in the context of current logistics processes and development perspectives. This publication will certainly be of interest to a wide audience, including scientists, practitioners and students interested in the topics of sustainable development and environmental protection.