CONSUMER SERVICE WORKBOOK

Discover the practical dimension of customer service in the hotel industry! This workbook is an indispensable tool for students of hotel management technical schools, wishing to gain a solid foundation in guest service. Prepare for the challenges of modern hospitality by developing your skills at a comfortable pace.

• Practical exercises in consumer service.
• Techniques for serving dishes and setting the table.
• Introduction to terminology in English and French.
• Basics of protocol diplomatic.
• Tips and illustrations to facilitate learning.
• Ideal for students of hotel management technical schools.
• Help in understanding issues in the hotel industry.

The "Consumer Service" workbook is a comprehensive educational tool that introduces students to the world of practical guest service in hotel facilities. It contains numerous tips to facilitate the completion of tasks, and illustrations that help in understanding the content discussed and serve as a model for learning individual techniques related to the hotel industry. Thanks to it, students will acquire the necessary skills and knowledge to meet the demands of the modern labor market.

The workbook discusses issues related to the practical side of consumer service, shows techniques for serving dishes, setting the table, decorating dishes, introduces English and French terms used in the hotel and catering industry, and also introduces the basics of diplomatic protocol. It is the ideal tool for anyone who wants to develop their skills in the area of customer service in the hospitality industry.

WSiP Publishing House, known for its high-quality educational materials, guarantees the reliability and timeliness of the presented content. The workbook was developed by experienced specialists in the field of hotel management, which ensures its practical and substantive nature. It is an investment in the future of every student of a hotel management technical school.

The workbook is adapted to the curriculum for the profession of hotel management technician at the technical school level in the field of qualification T.12 (Guest service in a facility providing hotel services). Thanks to it, students can effectively prepare for professional exams and acquire valuable practical skills that will be useful in their future professional career.